Questions we get asked a lot
If something's not answered here, message us on WhatsApp or email and we'll get back to you the same day.
Getting started
How long does it take to set up?
Most hosts are ready to send invitations within a day. You share your event details with us, we set up your invitation, and you review it before anything goes out.
What events does Soirée support?
Weddings, sweet 17s, and other personal celebrations. For weddings, one invitation can cover all sessions: holy matrimony, reception, and afterparty.
What do I need to get started?
Just your guest list and event details. If you have an Excel file with guest names and phone numbers, even better. We handle the rest from there.
Invitations
Do guests need to download an app or create an account?
No. Every guest gets a personal link they open in their browser. No app, no sign-up, no friction.
Can I personalise the invitation for each guest?
Yes. Each guest receives their own unique link with their name on it. The invitation addresses them personally, not as part of a group.
What if a guest loses their invitation link?
You can resend it from your dashboard at any time. The link stays valid until your event is over.
Can one invitation cover multiple sessions?
Yes. A single invitation can include holy matrimony, reception, and afterparty. Guests RSVP for each session separately, so you always know the exact count per session.
RSVP and guests
How do guests RSVP?
They tap the RSVP button on their personal invitation link. No account needed. They select attending or declined, add a plus one if applicable, note any dietary requirements, and submit. Done in under a minute.
Can guests update their RSVP after submitting?
Yes, right up until your RSVP deadline. After the deadline, responses close automatically and no further changes are accepted.
Can I import my existing guest list from Excel?
Yes. Upload your Excel file and Soirée imports your guest names, phone numbers, and notes in seconds. No need to re-enter anything by hand.
How do WhatsApp invitations work?
For each guest on your list, Soirée generates a pre-filled WhatsApp message with their name, your event details, and their personal link. You tap send once per guest. No copy-pasting, no group broadcasts.
Event day
How does check-in work on the day?
Check-in by name is coming soon. In the meantime, you can use the seating chart to manage table assignments and the gift ledger to record gifts as guests arrive.
How does the gift ledger work?
You record each gift as it arrives: cash amount, bank transfer, or a physical item. Totals update in real time and you can export the full summary after the event.
Wishes
Where do guest wishes go?
Directly to your dashboard. Every wish arrives in real time, attached to the guest name. Nothing gets lost in a chat thread.
Can I keep the wishes after the event?
Yes. All wishes are saved permanently and you can export them to a keepsake list at any time, even months after the event.
Pricing and support
How much does Soirée cost?
We put together a custom package based on your event size and what you need. Get in touch and we'll send you a quote within the day.
What if I need help during setup or on the event day?
We're available over WhatsApp throughout your setup and on the day itself. You're never on your own.
Let's talk about your event.
Tell us about your event and we'll send you a quote along with answers to anything else on your mind.
Get in Touch →